We stand behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy please let us know within 3 business days of receiving our order. No cash refunds (exchanges or store credit only).
- You must email us for authorization before you send anything back.
- If you ordered clothing/intimate apparel/lingerie and are unhappy with the size, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options. Please see our size chart before placing your order.
- Due to the nature of our business, any returns for a full store credit (less shipping and handling) will also be subject to a 20% restocking fee.
- If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges. However, the return shipping cost is still your responsibility.
- For US Customers - Once we receive your return, we will re-ship your new replacement item and you will be emailed your new tracking number.
- For International Customers - You will have to send us the package back via standard international mail only, along with a receipt of what you paid for return shipping and we will refund your money upon receiving your return. We will re-ship your new replacement item and you will be emailed your new tracking number.
- Sale/Clearance merchandise is not returnable.
- All returns and exchanges must be made within 15 days from the ship date.
** Under no circumstance will we authorize a return due to faults of any UPS/USPS delivery delays, weather delays, International customs delays, customers not allowing enough time for when the item is needed (see shipping info), or any other circumstances that are beyond our personal control.
** There are no refunds or exchanges for any "unauthorized", "non-deliverable", "unclaimed" "refused delivery" or "return to sender" returns (domestic or international).